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S. (editor), Directions in Managing Construction, John Wiley and Sons, New York, 1981. The steps are represented by a series of boxes or other ... These were as follows: Incident Management; Problem Management; Configuration Management; Change Management; Release Management; Service Desk; Service Level Management; IT Financial Management; Capacity Management; Availability Management; IT Service Continuity Management; IT Security Management.

Pages: 460

Publisher: Prentice Hall; 5 edition (May 9, 2004)

ISBN: 0131145517

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