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Senior managers are accountable to the shareholders, the general public and to public bodies that oversee corporations and similar organizations. We should not be overly critical of past approaches around line processes; they were state of the art 100 years ago and simply no longer serve the current market requirements. We’ll explore the key reasons for this in Chapter 2, but we begin our text by stating: Operations and operations management are of strategic importance to an organization.

Pages: 182

Publisher: USP

ISBN: 9380856288

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