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Depending on your specific area of operations management, some may suit your role or understanding better, but overall they all make a similar point. · The efficient and effective implementation of the policies and tasks necessary to satisfy an organisation’s customers, employees, and management (and stockholders, if a publicly owned company) · "The on-going activities of designing, reviewing and using the operating system, to achieve service outputs as determined by the organisation for customers" (Wright, 1999) · Management of main business activity: the organising and controlling of the fundamental business activity of providing goods and services to customers · Operations management deals with the design and management of products, processes, services and supply chains.

Pages: 76

Publisher: LAP LAMBERT Academic Publishing (August 9, 2013)

ISBN: 3659437255

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