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This combines Six Sigma, Lean, and RCCA (root cause corrective action) methods to proactively eliminate defects in IT Infrastructure for continuous process improvement. This service overlaps Application Management and most of the other services in the ITIL. This includes determining, classifying and ranking systems needs of all SSA components, and recommending final priorities for approval. ITSM tools are also commonly referred to as ITIL tools.

Pages: 22

Publisher: Catharine Murphy and Susan Hale; 1.2PAZ edition (February 13, 2014)

ISBN: B00IGAGYEW

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